NON-RETURNABLE ITEMS:

Personalized Items
Engraved Items
Jewelry
Clothing - exchanges allowed

Disposable Wedding Cameras
CDs or DVDs - music or software
Books
All Laser Carved Wood Cases

BASIC RETURNS

To ensure the highest possible quality, all our products are fully inspected before shipping.

At Alfawedding.com we want our customers to be completely satisfied with their purchase, therefore if you are not completely satisfied with an item just return it and we will furnish you with a refund as long as the following conditions are met:

• Item must be returned within 30 days of the purchase date.
• No returns will be accepted after a person's wedding date - regardless of 30 days.
• Item must be returned in a saleable condition in its original packaging as received.
• Item cannot be opened or used and must be returned in the same condition it left our store.
• You must follow our return procedure and have an RA number for all returned items.
• You cannot return an item without contacting us first. We will reject any return without an RA number.
• If you received free shipping on your order and request all items to be returned, we will deduct the actual cost of shipping from the credited amount.

PLEASE NOTE:

• For our protection, determination of items "returned in a saleable condition" is at the sole discretion of Alfawedding.com. Merchandise not returned in a saleable condition will be returned to the customer at the customer’s expense.
• The customer is responsible for all return shipping costs.
• We are not responsible for damages resulting from shipping. Please make sure the return package is insured.
• Shipping charges are non-refundable.
• We do not charge restocking fees on accepted returned items.
• No refund will be given for items that do not meet our Return Conditions.

DAMAGED ITEMS

To ensure the highest quality possible, we fully inspect each item before it is shipped out. If any item is damaged in shipping, we will replace the damaged item. You must comply with the following in order to receive your damaged item replacement.

• You must contact us immediately. A delay on reporting a damaged item can result in a denial of replacement. This is only done for our protection.
• If the damaged item needs to be returned, it must be returned within 30 days of the purchase date.
• Alfawedding.com is responsible for all return shipping costs.
• You must follow our return procedure and have an RA number for all returned items.
• You cannot return a damaged item without contacting us first. We will reject any return without an RA number.
• No replacements will be given for items that have been damaged as a result of customer misuse or neglect.

RETURN PROCEDURE

In order to receive a refund or a replacement you must follow our return procedure.

• You must request a Return Authorization (RA) number.
• Please include your name, order number and RA number will all returns.
• The item must be returned in its original packaging.
• Please insure all return packages. We are not responsible for damage during shipping.
• Return shipping costs are not refundable on basic returns.
• Once we receive the returned item and deem it in a "saleable condition" your credit card will be credited the cost of the item.
• In the case of a replacement, the new item will be shipped to you and arrangements will be made for returning the original item.

Please ship returns to:

Alfa Flower and Wedding Shop
Attn: Returns
3050 S. 92^nd Street
West Allis, WI 53227

OBTAINING A RETURN AUTHORIZATION (RA) NUMBER:

Please send us an email to:  returns@alfawedding.com

Include in the email:

• Name
• Order Number
• Date of Purchase
• Item(s) being returned
• Reason item(s) are being returned
• Any other pertinent information